Common questions
Frequently asked.
Why decision-window pricing instead of monthly?
Most parents make this decision over 1–6 months, then they're done. We don't want to charge you for January when your kid started K-grade in September and you're not researching anything anymore.
Decision-window pricing matches the shape of the actual decision — you pay once for the window, and we ship more product during your window (see the 60-day roadmap on the landing page).
What if I need it longer than 6 months?
Switch to Annual at $149/yr. We pro-rate — if you bought a 6-month window 3 months ago, you'll only pay the difference. Annual auto-renews; cancel anytime from your account.
Can I cancel? Are there refunds?
Decision-window plans don't auto-renew, so there's nothing to "cancel" — you just stop. Annual cancels anytime; you keep access until the end of the paid year, no refund on partial years (industry standard).
The Roost Project Report has a 7-day satisfaction window — if the report doesn't deliver, we'll refund.
Why is the Roost Project Report $299? What am I paying for?
The Report is a research project — synthesized from our Roost data and reviewed by an analyst, with a 30-min consult to walk you through it. It's a one-shot premium service, not a subscription. Most relocating-family customers tell us it saves 4–8 weeks of back-and-forth between realtors and school boards. The 30-min consult is where the report clicks; we don't sell the report without it.
Is this AI-generated?
No. All reports are synthesized from our proprietary 4-layer methodology and reviewed by a Roost analyst. We don't ship auto-generated PDFs — every report is read by a human before delivery. If you'd prefer an automated tool, our Family+ subscription is the right product (different price, different format).
Why Calgary first? When does Edmonton / Vancouver / Toronto launch?
We're Canadian-built and Calgary-headquartered. CBE catchment data + Alberta Ed PAT + AEAM are deeply available in Calgary so we get to product-quality there fastest. Edmonton lands Year 2 (Edmonton Public + Catholic). Vancouver + Toronto in Year 2–3. Sign up for the Free tier today to lock your launch-city notification.